Conditions of use

Terms and Conditions for www.polybox.lv online store.

Effective Date: 01.02.2025.

Welcome to www.polybox.lv ! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

1.1. This website is operated by Floway Services SIA. Throughout the site, the terms "we", "us" and "our" refer to Floway Services SIA. 

1.2. By accessing or using our website, you agree to these Terms. If you do not agree to these terms, please do not use our site.

2. Product Information

2.1. All flower and gift boxes will be described with utmost accuracy. However, we do not guarantee that the colors, sizes, or details displayed on our site will be completely accurate because of variations in monitors.

2.2. You may not hold us liable for any discrepancy in box appearance upon delivery.

3. Orders and Payment

3.1. Orders can be placed via our online shop. You agree to provide accurate and complete information when placing an order.

3.2. Payments can be made through accepted method – bank payment.

3.3. All prices are listed in EUR and are subject to change without notice.

3.4. We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in the description or price of the product, or any other concerns.

4. Shipping and Delivery

4.1. We offer delivery to specific locations. All delivery options will be send to the e-mail.

4.2. Delivery times are estimated and are not guaranteed. We are not liable for delayed deliveries due to unforeseen circumstances.

4.3. Please ensure the delivery address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

5. Returns and Refunds

5.1. Due to the perishable nature of our products, all sales are final.

5.2. In the event that you receive a damaged product, please contact us within 24 hours of delivery with photographic evidence, and we may provide a replacement at our discretion.

6. Customer Responsibilities

6.1. Customers are responsible for ensuring that the recipient of the boxes is available to receive the delivery.

7. Privacy Policy

7.1. Your privacy is important to us. Please refer to our Privacy Policy below for details on how we collect, use, and protect your personal information.

8. Changes to Terms

8.1. We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

9. Governing Law

9.1. These terms and conditions shall be governed by and interpreted in accordance with the laws of Republic of Latvia.

10. Contact Information

10.1. For any inquiries regarding these terms and conditions, please contact us at [email protected] or +371 26190920.

Privacy Policy for www.polybox.lv 

Effective Date: 01.02.2025.

Thank you for visiting www.polybox.lv ("we," "our," or "us"). Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [Your Website URL] (the "Site") and make purchases from our online shop. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information about you when you use our Site. The types of information we may collect include:

a. Personal Information

  • Contact Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Credit card numbers, expiration dates, and other related financial information (processed through secure third-party payment processors).
  • Account Information: Username, password, and other details if you create an account with us.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, pages visited, and time spent on the Site.
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enhance your experience.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To process and fulfill your orders.
  • To communicate with you regarding your orders, inquiries, and customer support.
  • To personalize your shopping experience and recommend products.
  • To send promotional and marketing communications, if you have opted in to receive them.
  • To improve our Site, products, and services through analysis of usage data.
  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who assist us in operating our business (e.g., shipping, payment processing, and marketing).
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.

4. Data Security

We take the security of your personal information seriously and implement reasonable precautions to protect it. We use secure socket layer (SSL) technology to encrypt the transmission of sensitive information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Your Rights and Choices

a. Access and Update Your Information

You have the right to access and update your personal information. If you have an account with us, you may do so through your account settings. Otherwise, you can contact us at [Your Contact Email] to request access to or correction of your data.

b. Promotional Communications

You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those emails or by contacting us.

c. Do Not Track

Our Site does not respond to Do Not Track signals. However, you can set your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to read the privacy policies of any linked sites you visit.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our Site with an updated effective date. We encourage you to periodically review this policy for any updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

www.polybox.lv
[email protected]
+371 26190920
25 - 2 Briežu Street, Lapsas, Babītes municipality, Marupe region, Latvia LV-2107